12eight

Sprint Canada: Hello, this is [name of guy] with Sprint Canada.  How can I help you today?
Andrew: I'd like to cancel my phone service.
SC: Okay, if I've understood you correctly, you said that you wanted to cancel your phone service.  Is this correct?
AL: Yes.
SC: Okay, I see here that you have long distance service, local service, and wireless service, is this correct.
AL: Yes.
SC: Okay, sir, I see here that your wireless phone has a 2 year contract, so there will be a early disconnection fee associated with this, as you have only had the phone for a year-
AL: I'm sorry, I was actually told that there was no disconnection charge when I signed up for the phone.
SC: No, sir, you see, we have a 2 year contract -
AL: Yes, I understand there's a contract.  But I specifically asked the customer service representative about this when I signed up for the plan, and she specifically told me that there was no cancellation fee associated with that contract.
SC: Well, I see here that she made a notation in your file that you were aware that there was a contract.
AL: Yes.  I was aware there was a contract.  I was also aware that there was no cancellation fee, because that's what I was told.
SC: (silence)
AL: Now, if what I was told before was not correct, then fine.  I just want to make sure.
SC: well, there is a notation here that says you were aware there was a contract.
AL: Yes.  And what I'm telling you is that I was specifically told that there was no fee.
SC: It says here "Customer is aware of the contract, and aware he should keep the original packaging for the phone."
AL: Okay.  When I set up the phone, I knew I was going to only be here for a year.  There were no options other than a two year contract, so I got one.  I specifically asked what it would cost me to cancel the phone early, and she specifically said 'nothing'.  Now, are you telling me that that is not true, or just that I have a contract?
SC: (pause) That's untrue.
AL: Fine.  How much is the cancellation fee.
SC: $200.
AL: *head explodes*

I managed to get it cut down to $100, so yipee for me.

************

And now, getting my cable canceled, I have the dreaded Nice Chatty Woman!

NCW: Hello, welcome to Rogers Cable, my name is [NCW] how can I help you today?
AL: I'd like to cancel my services.
NCW (sounding actually pained and upset): Well... I'm sorry to hear that.
AL: It happens.
NCW: Can I ask why?  Was it something Rogers did?
AL: Oh, no. I'm moving.  To the States.
NC:W: Oh.
AL: So, I can't really stay with Rogers.
NCW: No, I guess not.  Is it a nice part of the States?
AL: Ah, yeah. Nice part.
NCW: Well that's good.
AL: Yep.
NCW: You be careful down there!
AL: I will see what I can do.

We then talked for a little while about her uncle in Boston.